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Frequently Asked Questions

About Snapdeal

Q. What is Snapdeal.com

A. Snapdeal.com features a wide range of products and services from thousands of national, international and regional brands. There is a wide assortment of products across categories like Mobiles, Electronics, Fashion accessories, Apparel and Footwear, Kids, Home and Kitchen, Sports, Books, Restaurants, Entertainment and Spas amongst others. Snapdeal is the shopping destination for millions of online users across the country.

My account, login and alerts

Q. Do I need to sign up before any purchase?

A. Not at all, you can buy a product or a deal without signing up with us.

Q. I forgot my password, what should I do?

A. Click ‘Sign In’ option and then send a request for new password by clicking ‘Forgot Password’. We will send you a link to reset your password instantly.

Q. What are the benefits of signing up?

A. Signing up ensures smoother and quicker transactions, allows tracking order summaries and managing account information. What’s more! You get a chance to earn SD Cash through various promotions.

Q. How can I unsubscribe from SMS or email newsletters?

A. Click here (http://www.snapdeal.com/smsunsubscribe) to unsubscribe from SMS services. You will also get the ‘Unsubscribe’ option in the newsletters you receive from us. However, before unsubscribing, please don’t forget to tell us the reason(s) for unsubscribing, so that we can serve you better in the future. You can also reach us through the ‘Feedback’ form or call our customer support.

Q. I am concerned about the privacy of my personal information I share with Snapdeal.

A. Snapdeal maintains complete confidentiality and privacy of the data that you share with us. You can know more about our privacy policy at m.snapdeal.com/terms

Purchasing on Snapdeal

Q. How do I make a purchase at Snapdeal?

A. Just browse to the deal/product page that you wish to purchase. Then click the ‘Buy’ button. Fill in your contact details (email id, mobile number) and make the payment online. In case of ‘Cash On Delivery’ voucher, ‘Home Delivery’ deals and ‘Product’ purchases, be sure to fill in your shipping details carefully.
Alternatively, you can call our customer care at +91 92126 92126 (24 Hours, 7 Days a Week) to place your orders. However all such orders shall be COD (Cash on Delivery) orders.

Q. How do I know my purchase is complete?

A. You will see a confirmation message on the screen along with your order number. In case of deals, we will also send you your Snapdeal voucher over email and SMS to confirm your purchase.

Q. Is it possible for me to buy products that are sold out?

A. Not immediately. But be sure to check other related products from the wide range available on Snapdeal. You can revisit the website and check if your choice of product is back in stock.

Q. Will I get any guarantee with my Snapdeal purchases?

A. Snapdeal guarantees 100% customer satisfaction, security, quality, support and value for money. All products sold on Snapdeal are original and covered under fixed period manufacturer warranty for hardware or software issues, wherever applicable. Please read the product page carefully for more details.

Q. I did not get an invoice with my product bought from Snapdeal. What should I do?

A. All Snapdeal products are delivered along with an invoice. In case an invoice is not given to you along with your delivered product, please get in touch with us at +91 92126 92126 (24 Hours, 7 Days a Week) or email at help@snapdeal.com and inform us about the same.

Availing a voucher

Q. I bought a voucher at Snapdeal, how do I redeem it?

A. It's very simple, just show your SMS or email voucher at the outlet and redeem the deal. However certain merchants require prior appointment before a voucher can be redeemed. Please read the deal ‘Fine Print’ for more details.

Q. Do I need to print my voucher?

A. As Snapdeal is an avid environment lover, we discourage the use of paper. In most cases, you can redeem the deal by showing either your SMS or email voucher. However we request you to go through the deal ‘Fine Print’ for exact details since a few merchants only accept print out of vouchers.

Q. What is the validity of a voucher?

A. It varies from deal to deal. Please check the ‘Redeem before’ option just below the buy button on every deal page.

Q. Can I redeem multiple vouchers at the same time?

A. Typically, one person can redeem only one voucher. However, it varies from deal to deal. Please check the ‘Fine Print’ for more information. 

Q. What if I miss the expiry date of the voucher? Will I be eligible for a refund?

A. Please note that expired vouchers are not eligible for any refund. Please make sure you redeem the voucher before the expiry date. For more details, refer the deal ‘Fine Print’.

Q. Can I combine Snapdeal offer with other special offers at the outlet?

A. No. For more details, please check with the merchant while redeeming the voucher at the outlet.

Q. Is the deal voucher transferrable?

A. The person, by whose name the voucher is bought, should only avail it. However if you want to gift a product/ voucher to someone, use their name while making the purchase.

COD

Q. What is COD?

A. COD refers to Cash On Delivery. It doesn’t matter if you don’t have a Credit/Debit card or online shopping is not your forte. Snapdeal offers you the option of paying for the purchase at your doorstep. Just place your order and make cash payment to our COD partner upon the delivery of your item.

Q. Is COD option available for all purchases made on Snapdeal?

A. No, not all deals/products have COD option. Please check the deal page before buying.

Q. Can I pay by cheque upon delivery of my item?

A. No, our COD partner will only accept cash payment at the time of delivery.

Q. Are there any hidden terms and conditions for a COD purchase?

A. There are no hidden terms or charges for a COD purchase. If your pin code is serviceable by our COD partners, you will receive the products with zero delivery charges.

Payments

Q. How can I make payment for a purchase at Snapdeal?

A. You can use any one of the following payment methods:

Q. Is it safe to use my credit card on this site?

A. All transactions on Snapdeal are 100% safe. We work with world class payment gateways to process your payment. All the information is processed using SSL data encryption (secure encrypted connection), which protects the information from being viewed by anyone.

Q. Are there any hidden costs when I make a purchase on Snapdeal?

A. No, we never hide any cost. Whatever is mentioned on our website is the final price. However, please check the ‘Fine Print’ before any purchase.

Q. What is SD Cash?

A. SD Cash is a type of money that can (only) be used on Snapdeal to make purchases. SD cash can be earned by members by participating in our contests, through cash back offers and special promotion campaigns from time to time. SD Cash is non-transferrable from one member to another. Snapdeal reserves the right to amend policies related to distribution/redemption of SD Cash by members.

Q. I don't have a credit/debit card. Can I still make a purchase at Snapdeal?

A. Yes, you can either use an internet enabled bank account or if you are apprehensive about making an online payment, you can also avail the Cash on Delivery service available on select products and deals. If you need any assistance while making the payments, call Snapdeal support at +91 92126 92126 (24 Hours, 7 Days a Week).

Shipping

Q. What are the delivery charges for products?

A. We deliver products absolutely free, all across India.

Q. How can I track my order during shipment?

A. As soon as your order is shipped from our end, you will receive a shipping confirmation mail with the AWB number of your order. Please visit the corresponding shipping provider’s website and use your AWB number to track your shipment.

Q. What is the estimated time of delivery?

A. Each product has a different delivery timeline which will be mentioned on the deal/product page.

Q. What should I do if I find my package opened or tampered with upon delivery?

A. Please do not accept any such parcels. Call the Snapdeal Customer Support at +91 92126 92126 (24 Hours, 7 Days a Week) or email at help@snapdeal.com and inform us about the same immediately.

Q. What should I do if I do not get my order by the expected delivery date?

A. Due to unforeseen circumstances, it is possible that your order might get delayed. In such a case you will receive a mail from us informing you about the delay along with the new expected delivery date.

Cancellations and refund

Q. How do I cancel an order made on Snapdeal?

A. Please call up the Customer Support at +91 92126 92126 or Email at help@snapdeal.com with your Order ID and the reason for cancellation. For any valid reasons (multiple payments, appointment issues etc.), we will cancel your order and your money shall be refunded.

Q. Can I get a faulty or damaged product replaced?

A. Yes we will replace a product in case it is faulty or damaged. Please mail us at help@snapdeal.com attaching a picture of your product or call our Customer Support at +91 92126 92126 (24 Hours, 7 Days a Week) for assistance.

Q. How will I get my money back in case of a refund or cancellation?

A. You will either get a refund cheque from our end or else refund amount would be credited back into the same account that you used to make the purchase. For e.g. if you used a credit card to make the purchase, refund amount would be credited to the same card.

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