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Frequently Asked Questions

Top Queries

Q. Why have I not received my order yet?

A. Due to unforeseen circumstances, it is possible that your order gets delayed. We will send you an E-mail/SMS informing you about the delay along with the new expected delivery date. Visit the MY ORDERS page in your account and click on TRACK ORDER to get real time status of your order.

Q. How do I place a return/replacement request on Snapdeal.com?

A. If you want to return/replace a product on Snapdeal, please follow these steps:
1. Create a return/replacement request online. You can replace the product bought on Snapdeal within 7-days of delivery.
2. Login to your Snapdeal Account and go to MY ORDERS section.
3. Select the item you wish to replace and click on the Return/Replace link against the order.
4. Choose return/replacement option and fill in the required details.
5. Once the return/replacement request is created, we will ensure that it is processed as soon as possible

Q. How do I place a cancellation request on Snapdeal.com?

A. If you wish to cancel your order, please follow these steps:
Click on the Cancel link against your order in the MY ORDERS section in My Account.
Choose cancellation option and fill in the required details.
Once the cancellation request is created, we will ensure that the cancellation is processed as soon as possible.
* Cancellation requests can be raised at any time before the shipping of the order. Once the order is cancelled, we will refund any prepaid amount as per our Return Policy.

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